Transparent Credit & Billing Refund Policy

Refund & Cancellation Policy

Last Updated: September 13, 2026 · Compliant with EU Consumer Rights Directive (2011/83/EU)

Fair Play Guarantee

Automatic Credit RestorationIf your video extension fails due to a system crash, model timeout, or API error, the deducted credits are automatically restored to your balance immediately.

Billing InquiriesEncountered accidental duplicate billing or unauthorized transactions? Contact [email protected] within 14 days for a full refund.

1Failed Generations & Credit Refunds

We believe you should only pay for completed video transformations:

Automated Refund: If our backend or the upstream AI inference provider fails to produce an extended video, your credits are refunded to your account automatically within seconds.
Subjective Satisfaction: Because generative AI models are creative and probabilistic, variations in visual motion, aesthetic preference, or stylization do not constitute a system defect and are generally not eligible for fiat monetary refunds. However, if an output suffers from gross visual corruption, contact support with your job ID for credit compensation.

2European Union Consumer Rights (Right of Withdrawal)

EU Directive 2011/83/EU Notice (Digital Content & Services)Under European Union consumer regulations, consumers generally have a 14-day statutory right to withdraw from distance contracts. However, for digital content supplied without physical media and on-demand computing services:

When you purchase a credit pack or initiate a video extension generation, you expressly consent to the immediate commencement of digital performance.
You acknowledge that by initiating generation, you waive your 14-day statutory right of withdrawal once processing begins and digital credits are consumed.

3Subscription Cancellations & Unused Credits

Subscription Cancellation: You may cancel your recurring subscription at any time directly through your dashboard settings. Cancellation takes effect at the end of the current paid billing period; you retain access to all remaining features until that date.
Unused Credit Packs: If you purchased a credit pack and have not consumed any credits, you may request a full fiat refund within 14 days of purchase by contacting [email protected]. Once credits have been partially or fully redeemed for video processing, that purchase is non-refundable.

4How to Request a Refund or Dispute

Please contact us before initiating a chargeback with your bank or credit card provider. Chargebacks add unnecessary processing delays, whereas our support team resolves genuine billing discrepancies quickly:

Email: [email protected]

Required Details: Your registered account email address, transaction date, order ID / invoice number, and description of the issue.

Response Time: Within 1 to 2 business days.